Buyer Policies

Buyers must be 18+, no exceptions. If you are a minor, please have your nearest adult conduct business with us.

Deposits are completely non-refundable up to 50% of asking price. Holds are not placed without a deposit. Holds, payment plans and deposits are only available for animals exceeding $1000.

Under typical circumstances, all sales are final. If a situation arises where an animal needs to be returned due to non-health reasons, it will be shipped at the buyer's expense. If a partial refund is provided due to non-health reasons, it will not exceed 25% of the sales price. Any concerns due to non-health reasons must be communicated within 2 hours.

Payment

We accept payments through Paypal only.

Whim Purchases

Full Refunds/Returns cannot be provided for reasons that fall under "buyer's remorse".

Chargebacks

All chargebacks placed will result in a buyer ban from future purchases.

Refusal of Service

We reserve the right to refuse business for any reason.

Seller Policies

All animals produced are guaranteed to be healthy and parasite free. We regularly test our quarantines and collection for viruses regardless of outwardly visible health of the animal.

If an illness is suspected that requires testing, buyer must notify us within 4hrs of arrival and begin the testing process at the soonest possible business day.

Any animals will come with parent documentation as requested if produced by us. Any weights/lengths provided on listings are taken at the time of last ad update, and buyers can expect a reasonable amount of variability due to food, water intake, brumation (as applicable) or growth.

Animals produced by us have been genetically tested to confirm sex and het genetics as needed/available.

Genetics have been described and/or tested to the best of our abilities before sale. Photos of animals for sale, any genetic results, and parent documentation are provided on listings for buyers to make their own decisions regarding genetics present on any given animal.

Due to the delicate nature of some species, we guarantee the health of the animal for 24 hours after it is in the possession of the buyer. For any health concerns, we will require photo and/or qualified exotic vet documentation.

If an animal on hold needs to be removed from availability while in our care (IE: animal illness, death, or seller health complication) and has a deposit/payment placed, the amount paid will be completely refunded to the potential buyer.

Shipping Policies

Payment must be made in full before the animal is shipped.

Pickup is not available under any circumstances, but shipping quotes under $50 can be waived for animals over $200.

Shipping is available for the continental United States only at this time. Animals will be shipped Monday – Wednesday via Ship Your Reptiles. We guarantee live arrival between 40 and 85 degrees Fahrenheit.

We typically only ship to Fedex Hubs at this time, and only ship to home addresses at your own risk.

If you are not present to pick up an available package from the FedEx hub before 11am, the live arrival guarantee and 24 hour health guarantee is no longer in effect.

If the animal is dead on arrival, they must be reported to us within 2 hours of arrival/pickup. Video of the dead animal will be required before refund or replacement is issued.